Skip links
IMS Datawise
SERVICES
Service Image

SERVICES

SERVICES SERVICES

Service Image

We understand that the daily grind can take a toll on individuals and organizations. That’s why we are here to help inject much-needed energy into your business operations. Our offshore back-office services can help you identify and address the root causes of inefficiency, and implement innovative solutions to reinvigorate your team, and improve your bottom line.

Our skill set is carefully honed for each specific industry we serve. Regardless of the sector, our team ensures a thorough 360-degree assessment and review process, allowing us to deliver optimal offshore back-office services that meet your specific needs.

We can help you identify and address the root causes of inefficiency, and implement innovative solutions to reinvigorate your teams, and improve your bottom line.

Our skill set is carefully honed for each specific industry we serve. Regardless of the sector, our team ensures a thorough 360-degree assessment and review process, allowing us to deliver optimal offshore back-office services that meet your specific needs.

We can help you identify and address the root causes of inefficiency, and implement innovative solutions to reinvigorate your teams, and improve your bottom line.

Infinity Shape

REVITALIZE YOUR BUSINESS WITH
OUR BACK-OFFICE SERVICES

Auditing

We review various types of work orders, inspect photos and relevant documents to verify conformity to criteria, and identify damages/occupancy indicators at the property. We then verify bid conformity, pricing, and supporting documents for approved bids, and assess the need for a cost estimate and audit.

Appraisals

We review appraisal product type, verify form details, add notes/instructions based on appraisal type, and invoice the client.

Order Creation, Assignment, and Follow-up

We receive new work orders, accept, and migrate them into the system, assign them to the contractor by geographic location or work type, and follow up via e-mail/text/voice for acceptance and timely completion. We also contact contractors/vendors via e-mail/text/voice to request work order updates or share additional client updates.

Processing and Estimate Creations

We migrate data from contractor applications to client apps, upload and tag photos in client’s systems, complete Property Condition Reports (PCR) based on contractor/inspector photos, and raise client & contractor invoices upon audit confirmation. We also generate estimates in Repairbase/XactPRM and Word/Excel, and write detailed notes to explain them.

Business Development

We identify new business opportunities for clients, particularly in the REO sector, by building a database of local REO agents, implementing a professional marketing outreach via regular e-mailers/newsletters, and contacting agents via various e-mails/messages/voice calls. We also provide further information, and schedule agent meetings with clients.

Building Contractor Network

We find local contractors for the client’s area, establish new leads, and follow up on referrals. We provide additional details on pricing and opportunity, schedule a meeting with the vendor manager as necessary, and collect required certificate copies.

Client/Contractor Communications

We monitor e-mails for new work orders, client escalations and queries, invoices, and chargebacks. In addition, we assign new work orders to contractors, address client escalations and questions, audit weekly payments and chargebacks, and create comprehensive management reports daily/weekly/monthly. We also understand incoming client communication, review work orders for additional details, take appropriate action, respond to the client, and follow up as needed.

Customer Service Center

We provide a state-of-the-art customer service center equipped with cutting-edge technology, and staffed by highly qualified professionals. The team handles a range of customer needs, from simple inquiries to complex problem-solving, and is available 24/7 to provide prompt and professional assistance. In addition, we offer complete training programs in language and accent improvement, customer service center and sales skills, and client-specific business knowledge.

Utility Activation/De-Activation
(for Mortgage industry)

We offer comprehensive utility activation and de-activation services to our clients in the mortgage industry. Understanding the importance of ensuring a smooth transition during the crucial stages of property ownership and transfer, our team specializes in handling the intricate process of activating and deactivating utility services, including electricity, gas, water, and more.

Vacant Property Registration
(for mortgage industry)

We provide vacant property registration services to our mortgage industry clients, knowing the unique challenges associated with managing and safeguarding vacant properties. Our team is equipped with the apt resources to handle this crucial aspect effectively, ensuring properties are properly registered, secured, and in full compliance with applicable regulations, mitigating any potential risks.

Code Enforcement/Municipal Inspector Communication
(for mortgage industry)

We offer code enforcement and municipal inspector communication services to our clients in the mortgage industry. Considering the significance of complying with local building codes, zoning regulations, and other municipal requirements during property transactions, our team facilitates effective communication and coordination between our clients and the relevant code enforcement agencies and municipal inspectors. Our aim is to streamline the process, reducing the administrative burden for our clients and ensuring seamless transactions.

Highlighting Vehicle Specifications
(for automobile industry)

We offer highlighting vehicle features and specifications services to clients in the automobile industry. We recognize that showcasing the unique features and capabilities of a vehicle is crucial in capturing the attention and interest of potential buyers. Our expertize lies in presenting these specifications in a compelling, engaging, and informative manner, ensuring that the clients have a detailed understanding of the vehicle’s capabilities and benefits.

GET IN TOUCH WITH OUR TEAM OF EXPERTS,

GET IN TOUCH WITH OUR TEAM OF EXPERTS,

WHO WILL MEET YOUR NEEDS, AND EXCEED YOUR EXPECTATIONS.

WHO WILL MEET YOUR NEEDS, AND EXCEED YOUR EXPECTATIONS.

WHO WILL MEET YOUR NEEDS, AND EXCEED YOUR EXPECTATIONS.

Know more about
our services

Connect