Premium Customer Support Back-office Services
Provide Real-time Support to Your Customer
A customer remains loyal when they feel valued. IMS Datawise specializes in offering premium customer support outsourcing services that enhance customer satisfaction, streamline communications, and support business growth.
Our customer support back-office outsource services are designed to help you focus on your core competencies, without compromising on the customer experience.
Key Customer Support Outsourcing Services
- Bid Desk Response Center
- Stakeholder Communication Management
- Customer Service Center
- Insurance Customer Support
Bid Desk Response Center
Optimizing the bidding process with a blend of technical expertize, market insight, and a commitment to client satisfaction.
- Efficient Bid Management
- Competitive Analysis
- Customized Responses
- Technology Integration
Stakeholder Communication Management
Ensuring a streamlined communication channel for your stakeholders remains on top of every interaction.
- Multichannel Communication
- Relationship Building
- Feedback Management
- Crisis Communication
Customer Service Center
Managing a comprehensive call center, tailored to handle every customer interaction with expertize and empathy.
- 24/7 Support
- Multilingual Capabilities
- Omnichannel Support
- Customer Feedback
Insurance Customer Support
Offering specialized assistance and services regarding handling customer inquiries, providing information about insurance products and services, processing claims and applications, as well as managing billing and payments.- Policy Assistance
- Claims Processing
- Regulatory Compliance
Conduct detailed analysis of the received bid, and assess its feasibility
Gather all relevant information and documentation required for the bid, and obtain any insights or additional data needed
Conduct thorough reviews of the bid response, and verify all aspects of the bid response
Submit the completed bid response after client’s review and approval
Communication
Expectations
Communication Plan
and Control Communication
Authentication
and Troubleshooting
(if needed)
Follow-Up
Quality Assurance
Inquiry Initiation
the Issue
Categorization
Customer Information
if Necessary
and Communication
Collection
Follow-Up
Developing Skilled Customer Support Teams
At IMS Datawise, we are committed to building highly skilled customer support teams through specialized training programs. Our programs enhance communication skills, technical knowledge, and problem-solving abilities. Each professional is equipped to handle diverse customer interactions efficiently. Timely updates on customer service technologies and strategies keep our teams agile and informed.
Compliance and Security
Why Outsource to IMS Datawise?
Outsource customer support to IMS Datawise to avail a range of targeted benefits that enhance both customer relations and operational efficiency.
Cost Efficiency
Cut service costs by up to 50% while maintaining quality. As one of the top customer care outsourcing companies, we ensure optimal budget management, without compromising on service excellence.
Scalability
Adapt swiftly to market changes, allowing flexibility to meet your evolving needs.
Improved Service Quality
Benefit from consistently high service standards. Our commitment to continuous training and development ensures superior customer satisfaction
Case Studies
In the world of real estate, success often hinges on one crucial factor: effective property management. Whether you own a handful of rental units or an extensive portfolio of commercial properties, managing these assets can be demanding and complex.
FAQs
We distinguish ourselves through our unwavering commitment to quality, meticulous attention to detail, and our adaptable "Fix Anything" approach. Our customer support services are tailored to your unique needs, ensuring that we effectively support your success.
Absolutely. Our flexible business model allows for rapid scaling up or down, supported by our extensive pool of top-tier talent. This adaptability ensures we can efficiently manage seasonal demands, and adjust operations as needed.
We offer flexible contracting terms that can be tailored to your needs, whether you seek short-term support or a long-term partnership.